Official Connection Support

Support for Connection

If you need help with Connection, have a billing question, or want to report a bug, use the contact details below. This page is intended for the App Store Connect support URL.

Contact

We handle technical questions, account issues, subscription requests, and general feedback by email.

Support Email
Response Time
Usually within 24-48 hours
App
Connection for iPhone

What to include in your message

  • Your device model and iOS version.
  • A short description of the issue and what happened before it appeared.
  • Screenshots if the problem is visible on screen.
  • For billing questions, include the purchase date and subscription details.

Quick answers

The app is not working as expected.

Try restarting the app and checking that your iPhone is updated to the latest iOS version available for your device.

I have a subscription question.

Subscriptions and refunds are managed by Apple through your App Store account. Include your purchase date when contacting support.

I found a bug.

Please send a clear description, the steps to reproduce it, and any screenshots that help identify the issue.

This page can be used as your public support URL in App Store Connect. If needed, you can later add a privacy policy button or FAQ links.